Responsibilities
* Provide Level 1 IT support for internal users, including troubleshooting issues related to :
* Microsoft 365 (Outlook, Teams, OneDrive, etc.)
* Azure Active Directory and user access
* Network connectivity (Wi-Fi, VPN, LAN)
* Laptops (Windows 10 / 11 and macOS), printers, and peripherals
* Assist with device setup and configuration using Microsoft Intune
* Maintain and update IT documentation and knowledge base articles
* Escalate complex issues to Level 2 / 3 support when necessary
* Support onboarding and offboarding processes (account setup, hardware preparation)
* Collaborate with the IT team to improve support processes and user satisfaction
* Participate in IT-related projects and initiatives as needed
Profile required
1. Apprenticeship in IT or equivalent
2. Some experience in an IT support or helpdesk role
3. Good knowledge of :
4. Microsoft 365 and Azure environments
5. Windows 10 / 11 and macOS operating systems
6. Microsoft Intune for device management
7. Basic networking concepts (IP, DNS, DHCP, VPN)
8. Strong problem-solving and communication skills
9. Customer-oriented mindset and a proactive attitude
10. Ability to work independently and manage time effectively
11. Professional-level English (spoken and written); French is a plus
Preferred Qualifications
12. IT certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or similar
13. Experience in a hybrid or remote work environment
14. Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow)
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