Overview
As Guest Service Attendant, I will assume full responsibility for the efficient operation in the following:
Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
Remove and replace towels and amenities in the spa common areas (including wet areas) as needed.
Ensure retail is offered appropriately to the guests and the retail area is set up as per standards.
Answer the telephone and email communications.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Guest Service Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
EU or Swiss Passport
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