Ph3IT Support Specialist /h3 pJob Description /p h3Job Title: IT Support Specialist /h3 h3Position Overview /h3 pThe IT Support Specialist provides day-to-day technical support for staff, students, and classrooms in a PreK–8 school environment. This role focuses on maintaining reliable technology systems, troubleshooting issues, and supporting educational tools to enhance teaching and learning. /p h3Key Responsibilities /h3 ul libTechnical Support: /b Provide first-line technical support for teachers, staff, and students regarding hardware, software, and basic networking. /li libDevice Maintenance: /b Set up, configure, and maintain devices including laptops, desktops, tablets, printers, and classroom technology such as smart boards and projectors. /li libTroubleshooting: /b Diagnose and resolve issues with operating systems, applications, internet connectivity, and peripherals. /li libAccount Management: /b Assist with account setup and management for email, learning platforms, and various school systems. /li libClassroom Integration: /b Support classroom technology integration and respond promptly to in-class tech issues. /li libSystem Upkeep: /b Perform routine maintenance, updates, and system checks to ensure stability. /li libDocumentation Inventory: /b Document support requests and resolutions using a ticketing system and help maintain an inventory of IT equipment and supplies. /li libCompliance: /b Ensure adherence to school policies related to technology use, safety, and data privacy, particularly for minors. /li libNetworking Training: /b Assist with basic network troubleshooting (Wi-Fi connectivity, device access) and provide simple guidance or training to staff on commonly used tools. /li /ul h3Qualifications /h3 pbRequired: /b /p ul liHigh school diploma or equivalent; Associate’s degree or coursework in IT is preferred. /li liBasic understanding of computer systems, mobile devices, and common software like Windows, macOS, and Google Workspace. /li liStrong problem-solving and communication skills. /li liAbility to work patiently with young students and non-technical staff. /li /ul pbPreferred: /b /p ul li0–2 years of IT support experience, including internships or school experience. /li liFamiliarity with educational technology platforms such as Google Classroom or other learning management systems. /li liBasic knowledge of networking concepts. /li liEntry-level certifications, such as CompTIA A+. /li /ul h3Key Skills /h3 ul liCustomer service mindset and strong interpersonal skills. /li liAbility to explain technical issues in simple, non-technical terms. /li liStrong organization and time management abilities. /li liAdaptability in a fast-paced school environment. /li liOn-site role in a school setting, including classrooms, offices, and labs. /li liFrequent interaction with children and educators. /li liPhysical requirement to occasionally lift equipment weighing up to ~25 lbs. /li /ul h3Why This Role Matters /h3 pThis position plays a critical role in ensuring that technology supports student learning and classroom success. The IT Support Specialist helps minimize disruptions and empowers teachers to effectively use digital tools. /p p15481 N Jarvis Road /p pTahlequah, OK 74464 /p /p #J-18808-Ljbffr