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Service & Key Account Manager-West Africa
Key responsibilities
* Customer point of contact for packaging materials, spares parts, field service team and all after-sales engagement.
* Responsible to drive both lateral and upward growth across all SIG business streams with assigned customers
* Responsible for supporting customers’needs across all business touchpoints ensuring customer satisfaction and experience whilst developing and maximizing sales and margin contributions to SIG in the business area.
* Maintain relationship with and manage the key account customers pertaining to SIG aftersales offerings.
* Grow aftersales profitability through added value offerings, adapt cluster services strategy to business area, direct and implement Service Master Plan in the area.
* Manpower planning and job assignment for daily/weekly FSE production supervision tasks and follow-up for sites reports.
* Resource planning and coordination for new projects installations, ad hoc requests, breakdowns, development, etc.
* Responsible for driving optimal line performance and handle issue resolution following SIG service protocols
* Plan and drive regular key account meetings.
You bring these skills, experience & education
* Educational background:Engineering Diploma/Degree
* Technology knowledge: 5-10yrs Experience in aseptic industry and/or Food strongly preferred
* English Language: Proficiency in written & verbal English is a must.
* Other Language: French is a plus
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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