Account Manager - temporary (until May 2026)
Geneva
Join our Movement and Champion Restaurant Culture!
At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:
TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.
TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
Be the primary point of contact and build long-term relationships with customers
Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
Ensure the support and training to use our tools
Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
* Monthly revenues generated by the restaurants in your portfolio
* Promotions available across your portfolio
* Level of B2C irritating factors
* Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
* Number and quality of restaurants participating in TheFork Festivals
You Must Meet These Critical Qualifications
With a background in sales, you have a strong business temper and are recognised for your ability to convince and persuade.
You already have commercial experience.
You are very comfortable and productive on the phone.
You know how to organize your time and priorities when faced with challenges.
Your analytical and creative mind enables you to systematically offer the most appropriate solutions.
Proven experience of using a CRM (in this case Salesforce.com) and MS Office
Proven ability to manage multiple projects/subjects with attention to detail.
Excellent listening and negotiating skills.
French month tongue level, very comfortable in English as it is the official spoken language in the team!
You Can Impress With These Additions
German speaking is nice to have
What we offer you:
Flexible working environment (2 days home office per week + up to 2 total weeks additional flexibility in December to work fully remotely)
Competitive fixed salary and bonus
International teams and a multicultural environment spanning 10 offices across
Europe
Highly inclusive working environment
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.
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