Role Overview
We are looking for a skilled and motivated individual to join our team as a Customer Support Agent. In this role, you will be responsible for providing exceptional customer support in German and English.
You will manage and resolve customer support cases efficiently, ensuring high satisfaction ratings and timely resolution. You will also collaborate with team members to solve complex requests and take ownership of tasks.
Requirements:
* At least 2 years of experience in customer service
* Excellent communication skills in English and German
* Ability to work under pressure and adapt quickly to new tools and workflows
* Improvement mindset and propensity for action