Mission – Responsible for maximizing the development of the boutique in the airport environment, through the excellent management of the store operations, respect of brand image, achievement of sales objectives and management of a team of Client Advisors and Brand Ambassador. You are responsible for driving and supporting the Sales team as a coach as well as delivering exceptional service to the client, in line with Bulgari Maison’s values that you embody.Main AccountabilitiesTeam ManagementContribute to the selection and recruitment of high-performing profilesCoaching & Development of the team competencies by observing, leading by example and giving constant feedbacks on the fieldMotivate and energize the team: celebrate achievement, share best practicesCommunicate clear and precise objectives and KPI, sharing results and feedbacksOrganize team planning according to business needs, and show flexibility covering the shifts whenever expectedIncrease team awareness of market trends and airport developmentConsolidate training needs & follow up the completion of e-learning modules, ensure the team’s expertise in product knowledge, storytelling, and selling skillsClient ManagementPro-active in recruiting new clients & prospects and challenge the team accordinglyAddress client concerns in a timely manner, in line with brand’s standardsLead the team to foster a clienteling approach and mindset in every interaction, follow the achievement of CRM KPIs and objectivesBusiness ManagementManage the boutique to achieve sales & service KPIsSpend most of the time on the Shop floor with client advisors and clients to understand the business, coach and support the teamMaster of the boutiqueResponsible for maintenance, follow up on assortments, visual merchandising, respect of uniforms & grooming standardsStore stocks follow up and ordering processMarket knowledgeProfound knowledge of the PAX, Airport news, competitionPerformance explanation and weekly reportingProactive approach when it comes to proposing improvements, new ideas, to improve results and generate sales across all categoriesTechnical skillsKnowledge of store procedures/processesExpertise in a similar, managerial position in a high-end luxury retail sales environmentExpertise in retail store operationsKnowledge of digital processes (CRM purpose) and mastering the pack office, especially ExcelKnowledge of Luxury businessExtensive product knowledge of luxury brands jewelry, watches and accessories productsFluent in German and EnglishSoft skillsDriving & leading by exampleBusiness acumenProactivity & engagementStrong leadership and communication skillsBeing a coachExcellent networking and customer development skillsDelivering excellenceWe offer:An iconic brand in a fast-paced airport environmentThe opportunity to lead and develop a motivated teamExciting challenges and plenty of creative freedom j4id10154291a j4it0414a j4iy26a