Welcome to the Manager Parts Repair Customer Services role at SR Technics Group.
SR Technics Group is a world‑leading engine MRO service provider headquartered in Zurich, Switzerland. With over 90 years of experience, we focus on innovation, excellence and sustainability, offering comprehensive, fully customized solutions for maintenance, repair and overhaul of aircraft engines, airframes and components.
As a Manager Parts Repair Customer Services, you will lead the team, oversee the commercial management of customers, and ensure fulfilment of contractual obligations from parts induction to cash collection, while achieving revenue targets in close coordination with your superior.
Key responsibilities:
* Manage daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning & deputizing, new account allocation, escalation of operational topics, and customer disputes.
* Lead weekly operations meetings with Shop CoE / Workcentres, communicate shop status to the team and to customers.
* Promote a “customer‑centric” attitude within the team, adopting a solution‑oriented approach to problem solving.
* Resolve escalation issues and recommend actions to the business unit head when required.
* Develop, improve, and revise account management processes in accordance with SR Technics strategies.
* Lead continuous improvement initiatives, identifying waste, costs, and efforts within the team or processes.
* Encourage information sharing with customers and internal stakeholders.
* Monitor KPIs for the team and implement improvement actions.
* Co‑coach the team on commercial aspects of the role.
* Handle repair orders to meet contractual obligations, following existing processes such as 3rd‑party business, customer feedback, and teardown procedures.
* Organise customer visits, including business review meetings, negotiations for upcoming orders, and clarifications of contractual amendments.
Desired profile:
* Leadership and analytical skills, with a solution‑based approach.
* Excellent communication and presentation skills.
* University bachelor’s degree in engineering and/or business administration, with a solid understanding of financial and commercial aspects.
* Technical knowledge of engine parts repair and overhaul processes, costing and pricing methodologies, and logistics in the Engine Parts repair Services business.
* Core competencies in business economics, commercial affairs, financial modelling or supply‑chain management.
* Significant (3+ years) experience in customer‑related and leadership roles within the MRO aviation industry, if possible.
* Openness to continuous learning and self‑development.
* Strong commercial background with outstanding communication abilities.
* Capacity to work under pressure, flexibility, creative and innovative thinking.
We offer
* An attractive position in a global, dynamic company with competitive employment conditions.
* Opportunities for professional and personal development, supported by a benefits system designed to aid everyday life.
If you wish to apply to this position, kindly fill out the application form.
For other inquiries, please contact:
* Magdalena Milenic, Talent Acquisition Specialist
Applicants must hold an EU passport, Swiss passport, or a Swiss work permit, as required by Swiss immigration regulations.
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