Are you looking for a challenging role that combines technical expertise with customer support?
About the Position
We are seeking a highly skilled Field Service Engineer to join our Customer Success Team.
* This individual will be responsible for installing, configuring, and testing laboratory automation systems.
* The successful candidate will provide remote and on-site technical support to clients and partners.
* Additionally, they will analyze system performance and workflow, handle customer complaints, and deliver training to clients and partners.
Main Responsibilities
The ideal candidate will have:
* A proven background in electromechanics and ability to interpret electrical drawings.
* Experience in healthcare automation or related fields is a plus.
* Skills in log analysis and troubleshooting hardware, firmware, and software issues.
* Strong analytical skills and problem-solving abilities.
* Proficiency in Italian and fluency in English.
Requirements
Candidates should possess strong communication and interpersonal skills, capable of working across cultures.
The position requires a willingness to travel 70-80% of the time.
What We Offer
We offer a dynamic work environment with growth opportunities.
Our international team is based at our Swiss headquarters.
We provide flexible working hours and additional benefits.
You will have the opportunity to develop your career through performance appraisals, internal job postings, and training opportunities.