Location: NIEDERWALD
Type: Dispatch / Part-time
Hours: 10-20 hours per week
Description: We are hiring an IT Support Specialist in Switzerland.
Responsibilities:
* Provide first/second level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Support basic Mac OS to assist Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform preventative maintenance on computers, laptops, and printers.
* Perform remedial repairs on desktops, laptops, printers, and peripherals.
* Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
* Have a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms.
* Work in a project-based environment requiring flexibility and teamwork.
* Perform other duties as assigned.
Requirements: Must hold a valid work permit. Extensive knowledge of IT and computers.
Salary: Negotiable
If interested, apply at: nishat.kayser@bcic-swiss.com
Company: BCIC Swiss GmBH
Contact: Shomi Kayser Nishat, Talent Acquisition Specialist
#J-18808-Ljbffr