MAIN PURPOSE
The Facility & Project Manager is responsible for organizing and coordinating Hard and Soft Services for the boutiques in Switzerland.
He/She ensures consistency and high quality services according to Richemont standards across the portfolio establishing controls and performance KPIs.
He/She works closely with Maisons and contractors to deliver projects, planned preventive maintenance and other services in an effective, efficient, and timely manner.
He/She defines procedures to ensure organizational effectiveness and efficiency for the boutiques portfolio.
KEY RESPONSIBILITIES
IFM (Integrated Facility Management)
* Implement an IFM solution for the hard and soft services in the boutiques
* Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
* Monthly reviews (performance, targets etc.) and reporting: deliver KPI’s to the management and the Maisons when needed
* Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
* Insure the integration of Service Now by the IFM provider
* Create a synergy with the Maisons
Boutiques Operation
* In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)
* Support the Maisons on renovation projects to guarantee smooth and effective site operations
* Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.
Service Now
* Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract management
* Coordinate communication and change management with the Maisons
* Monitor data with the CAFM tool to track performance and identify areas for improvement
* Share the relevant data to the project team when needed including the Maisons
Contract and Cost Management
* Source, negotiate with and manage vendors for services such as cleaning and maintenance
* Manage contracts with the different suppliers for the hard and soft services
* SLA monitoring
* Conduct tender process and due diligence
* Budget preparation and cost control
Project Management (25% of Time)
* Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultants
* Ad Hoc presentation on miscellaneous topics
* Provide regular updates to the CFO on project progress
* Facilitate seamless project transitions to go-live and operations through effective team collaboration
* Management of 1 person
PROFILE
* Minimum of 5 years of experience in facility management and project management
* Strongly preferred experience in the luxury retail industry
* Engineering degree in a relevant field or Certified Facility Management
* Experience in project management, financial tracking and budgeting, and contract management
* Curious, pragmatic and innovative
* Strong negotiation skills
* Positive and service oriented
* Able to communicate efficiently in a matrix structure
* Proactive, flexible and adaptable
* Collaborate effectively with key internal stakeholders
* Fluent in French and English, German strongly appreciated
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