MAIN PURPOSE
The Facility & Project Manager is responsible for organizing and coordinating Hard and Soft Services for the boutiques in Switzerland.
He/She ensures consistency and high quality services according to Richemont standards across the portfolio establishing controls and performance KPIs.
He/She works closely with Maisons and contractors to deliver projects, planned preventive maintenance and other services in an effective, efficient, and timely manner.
He/She defines procedures to ensure organizational effectiveness and efficiency for the boutiques portfolio.
KEY RESPONSIBILITIES
IFM (Integrated Facility Management)
Implement an IFM solution for the hard and soft services in the boutiques
Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
Monthly reviews (performance, targets etc.) and reporting: deliver KPI’s to the management and the Maisons when needed
Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
Insure the integration of Service Now by the IFM provider
Create a synergy with the Maisons
Boutiques Operation
In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)
Support the Maisons on renovation projects to guarantee smooth and effective site operations
Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.
Service Now
Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract management
Coordinate communication and change management with the Maisons
Monitor data with the CAFM tool to track performance and identify areas for improvement
Share the relevant data to the project team when needed including the Maisons
Contract and Cost Management
Source, negotiate with and manage vendors for services such as cleaning and maintenance
Manage contracts with the different suppliers for the hard and soft services
SLA monitoring
Conduct tender process and due diligence
Budget preparation and cost control
Project Management (25% of Time)
Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultants
Ad Hoc presentation on miscellaneous topics
Provide regular updates to the CFO on project progress
Facilitate seamless project transitions to go-live and operations through effective team collaboration
Management of 1 person
PROFILE
Minimum of 5 years of experience in facility management and project management
Strongly preferred experience in the luxury retail industry
Engineering degree in a relevant field or Certified Facility Management
Experience in project management, financial tracking and budgeting, and contract management
Curious, pragmatic and innovative
Strong negotiation skills
Positive and service oriented
Able to communicate efficiently in a matrix structure
Proactive, flexible and adaptable
Collaborate effectively with key internal stakeholders
Fluent in French and English, German strongly appreciated
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