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Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.
General Information:
• End date:
• On Call: yes (but not regularly and only during certain bank holidays)
Tasks & Responsibilities:
1. Resolve incidents reported by business users on Banking applications
2. Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents
3. Communicate updates to business users
4. Document issues and resolutions using internal systems
5. Contribute to long-term system enhancements either as a developer or a business analyst
Must haves:
1. At least 3 years’ experience working at a financial institution as engineer/technical support in a banking environment.
2. Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena).
3. Hands-on experience working in an ITIL (Information Technology Infrastructure Library) environment/knowledge.
4. Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries.
5. Experience with ticketing systems (ServiceNow, Jira, Zendesk).
6. Familiarity with monitoring and diagnostic tools (ELK).
Interpersonal skills:
1. Self-motivated
2. Ability to take initiative and suggest improvements
3. Excellent analytical skills
4. Excellent communication skills in English
Nice to have:
1. Experience working with OpenLink Findur/Endur or any major trading platform
2. Experience working with GoldenSource or any major enterprise data management system
3. Experience working with financial messages (SWIFT, FIX, CTM)
4. Experience working with asset management solutions (Aladdin)
5. Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)
6. Client-facing experience in the role of the technical support
7. Experience with the different stages of software development lifecycle
8. Experience developing in Python, Java, C++ or C#
9. A degree in Computer Science, Information Technology, Engineering, or a related field
Skills
* Technical support
* Banking operations
* Order management
* FIS Cross-Asset Trading
* FrontArena
* ITIL
* Oracle Database
* Microsoft SQL
* Ticketing system
* Monitoring tools
* Diagnostic tools
* ELK
* Self-motivated
* OpenLink
* Findur
* Trading platform
* GoldenSource
* Data management system
* SWIFT
* FIX
* CTM
* Asset management
* Python
Employee Value Proposition
Long term opportunity in a highly skilled team.
Job Title:
Technical Support Engineer
Job Type:
Contract
TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
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