Key Responsibilities
* Install, configure, and troubleshoot
laptops, desktops, and peripherals
(Windows environment).
* Provide support for
printers, scanners, and related devices
.
* Perform basic
cabling tasks
(patching, labeling, workstation connectivity).
* Deliver
VIP support
with high responsiveness, confidentiality, and attention to detail.
* Act as the first point of contact for end-user IT issues, escalating as needed.
* Support IT infrastructure moves, deployments, and upgrades.
* Maintain accurate records of installations, incidents, and service requests in the ticketing system.
* Collaborate with remote support teams and follow
ITIL service management best practices
.
* Ensure compliance with IT security and operational standards.
Requirements
Travel Requirement:
Regular travel to customer and internal sites
Education & Certification
* Degree in Information Technology or related field (preferred).
* ITIL Foundation certification (preferred).
Technical Skills
* Proven experience with
Windows operating systems
and end-user computing.
* Knowledge of printers, scanners, and workstation peripherals.
* Familiarity with basic networking and cabling practices.
* Understanding of IT service management processes (incident, request, escalation).
Soft Skills
* Strong communication skills in
Swiss German
(native/near-native) and
English
(fluent).
* Professional demeanor and ability to handle
VIP/end-user interactions
.
* Self-motivated, organized, and able to work independently.
* Willingness and ability to travel regularly between sites.
What We Offer
* Dynamic, international work environment.
* Exposure to a wide range of IT technologies and business-critical systems.
Role Overview
We are seeking a motivated and customer-oriented
Field IT Technician
to provide on-site support for end-user devices and infrastructure across multiple locations. The successful candidate will have strong technical knowledge, excellent communication skills in
Swiss German and English
, and the flexibility to support VIP users with professionalism and discretion.