Location: Haag, St. Gallen, CH
Employment Type: Permanent
Supplier Quality Assurance Specialist
Purpose of the role
Ensure the operational execution of supplier quality assurance activities by managing supplier complaints, returns and special approvals. This role ensures effective communication with suppliers, proper documentation of quality issues and supports continuous improvement of supplier quality performance to maintain uninterrupted production.
Responsibilities
Supplier Complaint Management
* Review and evaluate supplier complaints based on internal nonconformities
* Ensure accurate and complete defect descriptions including quantities and technical documentation
* Coordinate communication with suppliers regarding corrective actions and deadlines
* Monitor supplier responses and ensure timely processing of complaints and sorting activities
Return Management
* Evaluate and decide on the necessity of returning defective material to suppliers
* Coordinate documentation of returned / reworked material
* Ensure correct documentation including return forms and defect reports
* Track supplier analysis and corrective actions
Monitoring of Corrective Actions
* Track the implementation status of actions related to complaints, returns and rework
* Maintain transparency on supplier corrective actions and follow up on implementation
* Support reporting on complaint statistics and supplier quality performance
Stakeholder Collaboration
* Act as interface between suppliers and internal stakeholders
* Support production, engineering and quality departments in supplier-related quality issues
* Ensure proper communication and alignment regarding supplier complaints and actions
Qualifications
* Min. 3 years of experience in supplier quality assurance, complaint management or operational quality roles
* Experience in supplier communication and coordination of corrective actions
* Knowledge of manufacturing processes and failure analysis methods
* Experience in data analysis and quality reporting is beneficial
* Technical background (engineering, quality management or comparable experience)
* Good knowledge of key quality tools such as 8D-Reports, 3-legged 5 Why, SPC, Ishikawa
* Strong communication and coordination skills
* Ability to work independently and in cross functional teams
* Fluent German and English skills (written and spoken)
Our commitment to inclusion, fairness and equal opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.
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