Your tasks
* Installation, commissioning, maintenance, and repair of our laser texturing and cutting machines
* Implementation of retrofits, upgrades, and machine conversions
* Identification of optimization potential in close cooperation with Development and 2nd Level Support
* Professional handling, analysis, and documentation of service cases
* Contribution to the creation, review, and improvement of technical documentation and process descriptions
* Occasional support with trade fair setup and dismantling
* Strict adherence to all relevant Advanced Manufacturing safety standards, including particle emissions, laser radiation, contamination control, gas handling, and explosion prevention
* Support in additional functional roles depending on expertise and business needs (e.g., internal trainer, quality initiatives, special technical projects – approx. 10% of working time)
Your profile
* Successfully completed technical vocational training, ideally with further qualification as a certified technician
* Proven experience as a Service Technician in the field of laser machines or comparable high-tech equipment
* Strong customer focus with a structured and independent working style
* High willingness to travel (up to 90%, within Europe and Switzerland)
* Solid MS Office knowledge, strong PC skills in both hardware and software environments
* Languages: English (mandatory) AND fluent German or French
* Strong commitment to delivering outstanding service
* Reliable and responsible team player
* Customer-oriented mindset with strong communication skills
* Independent, structured, solution- and goal-oriented approach to work
Who we are
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