Join us as an IT Support Specialist in Schaffhausen! Enjoy a hybrid work environment with great benefits.
IT Support Specialist (m/f/d)
Field of activity: IT
Location: Schaffhausen, Schaffhausen, CH, 8200
Work flexibility: Hybrid
Tasks
* Provide 1st Level IT support for the internal infrastructure.
* Conduct phone support for IT issues and inquiries.
* Manage incidents and changes in the global ticketing system.
Skills
* At least 3 years of practical IT support experience required.
* Strong problem‑solving skills and analytical thinking.
* Good communication skills to explain technical issues.
Your mission
* Provide IT 1st level support: You take over technical support for the internal IT infrastructure and are the first point of contact for IT‑related questions.
* Provide telephone support: You assist internal and external employees by phone with IT disruptions, inquiries, and problems.
* Handle incident and change management: You analyze, classify, and process tickets in the global ticketing system and ensure efficient problem resolution.
* Coordinate data center and network activities: You closely coordinate operational tasks in the local data center and network environment with the IT teams at the main site in Tuttlingen.
* Provide cross‑IT support: You support cross‑team IT activities and contribute to a stable, modern IT service environment.
Your talents
* At least 3 years of practical experience in IT support roles (e.g., as IT Service Desk Administrator).
* Training as an IT specialist is an advantage.
* Strong problem‑solving skills and an analytical mindset; communication skills to explain technical problems understandably to non‑technicians.
* ITIL Foundation (for IT service management) and Microsoft Certified Solutions Associate (MCSA).
* Good German and English skills.
Your benefits
* Flexible working hours & mobile work: In many areas, working time and location can be arranged as needed.
* 30 vacation days and various special payments.
* Training offers: Open in‑house seminar program, extensive e‑learning offerings, professional training, and much more.
* Corporate benefits offers and bicycle leasing.
* Subsidy for private pension provision and company health management.
* Various childcare options – at the main site in Tuttlingen.
* Health, sports, culture, and leisure offers – these vary depending on location.
Thomas Hocken | Recruiter Talent Acquisition
Thomas.Hocken@karlstorz.com
5219
#J-18808-Ljbffr