Join to apply for the Senior IT Service Owner role at J. Safra Sarasin.
Your Role
As Senior IT Service Owner at Bank J. Safra Sarasin, you are part of our IT Group Services team and responsible for critical, compliance-related IT services, driving Service Management, Service Operation, Change Management, and Application Support.
Your Responsibilities
* Understand business objectives and design/evolve IT services in compliance-related processes such as account opening, KYC review, fraud detection, or fund transfer compliance.
* Liaise and communicate with all stakeholders.
* Maintain the IT service catalogue and documentation.
* Coordinate incident, problem, and change management processes.
* Assess and mitigate service risks, respond to audits, access rights controls, and risk assessments.
* Implement continuous service improvements through automation and process enhancements per ITIL practices.
* Manage and report on service level agreements and performance.
* Administer software support and maintenance contracts.
Your Profile
* University degree in IT, computer science, business administration, or related fields, or equivalent banking education.
* Industry-specific knowledge is required.
* Proven experience in IT Service Management.
* Strong knowledge of banking compliance processes (account opening, KYC, AML, fraud detection, etc.).
* Knowledge of ITIL practices.
* Analytical skills, problem-solving, ability to prioritize.
* Excellent interpersonal, communication, and presentation skills.
* Ability to work independently and handle multiple tasks at high quality.
* Fluent in English; German and/or French is a plus.
Your Benefits
* Entrepreneurial environment in a family-owned bank.
* Central office locations across Switzerland.
* Comprehensive insurance coverage.
* Health insurance contribution and meal allowance.
* Global growth strategy and stable environment.
* Competitive package.
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Information Technology
This job posting is active. No indication of expiration found.
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