Client Engagement Partner - Pharma
Celonis, the global leader in Process Intelligence technology, is hiring a Client Engagement Partner to spearhead data‑driven business transformation for our most strategic customers in the Pharma industry. This role will lead high‑impact engagements, build strong executive relationships, and drive measurable business outcomes across our platform.
Responsibilities
Accountable Program Lead & Engagement Manager
Develop and maintain strong relationships with key stakeholders, including C‑level executives, embedding Celonis into their strategic objectives.
Ensure engagements are properly staffed by leveraging resources from global cross‑functional Celonis teams, such as Servicing, Product & Engineering.
Mentor customers on organization design and the maturation of Centers of Excellence to increase adoption of our platform.
Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
Driving Customer Value
Responsible for the end‑to‑end customer value journey.
Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
Resolve customer escalations by orchestrating internal teams efficiently and effectively in a timely manner.
Internalize the customer’s strategy and targets to drive Celonis delivery alignment, ensuring that we support the customer in solving business‑critical problems.
Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and achievement of usage and adoption targets.
Community Builder and Customer Advocacy
Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback.
Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
Qualifications
Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Pharma industry (or similar industries such as Production or Manufacturing).
Strong experience driving large‑scale transformation programs, process re‑engineering engagements, and implementations.
Experience with AI‑based transformation is a strong plus.
Deep exposure to and experience with successful change management practices.
Ability to navigate large global organizations and persuade through data, facts, and confidence.
Expertise in working with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
Strong consultative approach when engaging with senior executives.
Team player who inspires peers with a patient and entrepreneurial leadership style.
Project management skills: ability to organize and manage multiple streams.
Strong communication skills and ability to translate Celonis use cases into the customer’s business landscape.
Self‑motivated, proactive team player.
Thrives in fast‑paced, collaborative, and ambiguous environments with various stakeholders.
Willing to travel 25‑50% of the time.
Compensation
Total compensation includes base salary, bonus/commission, equity, and benefits (health, dental, life, 401k, paid time off). Base salary ranges are guidelines; final offers depend on qualifications, skills, experience, and location.
Benefits
Pioneer Innovation: work with award‑winning technology and shape the future of business.
Accelerate growth with clear career paths, internal mobility, a dedicated learning program, and mentorship.
Exceptional benefits: generous PTO, hybrid working options, equity (RSUs), comprehensive health coverage, parental leave, volunteer days.
Well‑being: gym subsidies, counseling, and well‑being programs.
Inclusion and belonging programs.
Meaningful impact aligned to core values: Live for Customer Value, The Best Team Wins, We Own It, Earth Is Our Future.
Global collaboration with talented international teammates.
Empowered environment with autonomous teams.
About Celonis
Celonis enables companies to continuously realize significant value across the top, bottom, and green line through its Process Intelligence Platform, which uses industry‑leading process mining and AI technology to provide a living digital twin of business operations. Headquartered in Munich, Germany, and New York City, USA, Celonis has more than 20 offices worldwide.
Inclusion Statement
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. When everyone feels included, able to speak up and has their voice heard, that’s when creativity and innovation happen.
Your Privacy
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices. By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
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