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Customer Audit Manager
Our client, a global market leader in the production and process support of active pharmaceutical ingredients, both in the chemical and biotechnology sectors, is looking for a Customer Audit Manager for a 7-month contract (with possibility for extension) based in the Valais area, Switzerland.
Main Responsibilities:
Planning, managing and documenting customer audits
Answering customer requests for audit dates
Planning audits together with the project teams, based on the customers’ agendas
Organising the required infrastructure (meeting rooms etc.)
Accompanying the customer throughout the audit (plant tours, documentation review etc.)
Presenting Quality systems to the customer
Coordinating with the project teams to ensure that all SMEs and documents requested by the customer are available in a timely manner
Documenting the audits in TrackWise
Coordinating the responses to audit observations with the project team and ensuring that the customer receives the responses within the given timelines
Qualifications and Experience:
Relevant working/residency permit or Swiss/EU-Citizenship required
English is a MUST & German would help to interact with people on the site.
Understanding of the applicable cGMP regulations
General knowledge of manufacturing processes and analytical methods
Competent level of general IT skill is required
Auditing experience
Ability to align cross functional stakeholders
Understanding of customers' needs and requirements
Considering time sensitivity of requests to ensure customer satisfaction
Providing exceptional customer service by developing excellent working relationships with both external and internal customers
Must interpret and maintain proficiency in regulations, standards, guidelines and trends in cGMP
Would you like to learn more about CTC and the opportunity outlined?Please, get in contact with us:you may either use the 'apply now' button, or write an email to us, or reach out to us on the phone.
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