Experience Host / Concierge - Six Senses Crans Montana
Responsibilities
* As Experience Host /Concierge, I will assume full responsibility for the efficient operation in the following.
* Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
* Accommodate special requests whenever possible.
* Process and handle all guest requests in regards to packages, faxes, messages and mail.
* Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
* Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
* Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
* Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications
* To execute the position of Experience Host /Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
* High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
* Fluent in French & English
* EU passport or Swiss Passport
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