Ph3bHead of Airfreight /b /h3 pThe Head of Airfreight is responsible for managing and optimizing Airfreight operations to ensure efficient, cost‑effective, and compliant transportation of goods by air. This role involves overseeing the entire process from booking to delivery, managing relationships with carriers, and ensuring high service standards. The Head of Airfreight plays a key role in achieving operational excellence and customer satisfaction. /p h3Key Activities / Accountabilities /h3 ul liOperational Management: oversee daily Airfreight operations, coordinate with internal teams and external partners, and manage shipping schedules, routes, and cargo handling processes. /li liCarrier Relations: develop and maintain strong relationships with air carriers, negotiate contracts and rates, evaluate performance, and address issues to ensure high service levels. /li liCost Management: optimize Airfreight costs through negotiation and route planning, monitor freight expenses, implement cost‑saving measures, and prepare budgets and financial reports. /li liCompliance and Documentation: ensure compliance with international regulations, customs requirements, and company policies; oversee preparation and submission of necessary documentation; stay updated on regulatory changes. /li liCustomer Service: maintain high levels of customer service, address inquiries and complaints, and provide timely and accurate shipment status information. /li liPerformance Monitoring: develop and monitor key performance indicators (KPIs), prepare performance reports and dashboards, and implement process improvements. /li liTeam Leadership: lead and manage the Airfreight team, conduct evaluations, provide training and development, and foster a collaborative environment. /li liStrategic Planning: support the development and execution of Airfreight strategies, analyze market trends, and participate in cross‑functional projects to drive business growth. /li liHealthcare Activities: act as a contact of competence for health‑care customers, ensure transport operations comply with WHO TRS 957 and EU GDP Guidelines, and enforce GDP standards across the team. /li /ul h3Educational and / or Training Qualifications, Experience, Knowledge and Skills /h3 ul liMinimum five years of freight forwarding experience with in‑depth exposure to Airfreight Operations. /li liGDP experience is highly desirable. /li liPrior experience leading and coaching staff; passion for leading people is essential. /li liSelf‑motivated and able to work autonomously. /li liCommitment to finding more efficient or cost‑effective ways of doing things. /li liCustomer focused, commercially astute, and strong communication and interpersonal skills. /li liStrong organizational skills, prioritization, time management, and high accuracy. /li liExcellent written and verbal communication skills in German and English. /li liImpeccable interpersonal skills and the ability to collaborate positively with multiple stakeholders. /li liCreative problem solving and the ability to remain calm under pressure. /li liStrong resilience and quick recovery from setbacks. /li /ul h3Work location /h3 p8152 Glattpark (Opfikon) (ZH) /p h3Workload /h3 p100% /p h3Employment start /h3 pBy agreement /p h3Employment duration /h3 pPermanent /p h3Qualification /h3 pSkilled /p h3Work experience /h3 pMore than 3 years /p h3Education /h3 pVocational education and training with the Swiss Federal VET Diploma or equivalent /p h3Language skills /h3 ul liEnglish – oral: Good knowledge, written: Good knowledge /li liGerman – oral: Good knowledge, written: Good knowledge /li /ul /p #J-18808-Ljbffr