Purser
GRC Global River Cruises GmbH offers a full‑time, immediate, permanent position for a Purser located in 4310 Rheinfelden (AG).
About Uniworld
We are a value‑driven company committed to social, economic, and environmental responsibility. Specialists in luxury river and off‑river travel, we take pride in creating an exceptional guest experience with warmth, professionalism, and attention to detail.
Your Life onboard
Your Life onboard is shaped by the company’s commitment to excellence. Unlike large‑scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, allowing for more meaningful interactions and personalised service.
Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the centre of everything we do.
Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance.
Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.
Responsibilities
* Provide warm, professional service, anticipating guest needs and using personal touches.
* Provide and coordinate concierge services; report arranged services in the Hotel Manager’s Cruise Report.
* Own and follow up on guest requests or complaints, escalating to the Hotel Manager as needed.
* Oversee and coordinate Front Office operations, including guest/crew check‑in/out, billing, cashier duties, currency exchange, questionnaires, records, and excursion bookings.
* Be fully responsible for onboard money flow, including safe, daily cashier, deposits, and compliance with GRC rules.
* Manage cruise closings (invoices, credit‑card settlements, cash book, city ledgers, revenue) and monthly closings (F&B and boutique inventory, transfers, company accounts, shop and financial reports, night audits, cost/profit analysis).
* Control delivery notes for all onboard supplies.
* Handle IT and payment equipment responsibly; report technical issues promptly.
Specific Requirements
* Supervise, train, and appraise Front Office employees; ensure efficient workflows and compliance with working‑hour regulations.
* Replace the Hotel Manager during absences or holiday rotations; issue professional directives to officers/crew when required.
* Support the Hotel Manager in maintaining GRC administrative and hospitality standards.
* Maintain impeccable cleanliness at the Front Desk and other hospitality areas.
* Participate in daily briefings, end/start‑of‑season preparation, and supply loading.
* Comply with working‑hour regulations and attend trainings and safety drills.
* Demonstrate strong proficiency in English, both spoken and written; additional languages (German, French, Portuguese or Italian) are beneficial.
* Excellent computer and IT skills.
* Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
Your future with Uniworld
You’ll join a collaborative workplace where ideas are valued, and responsibility is shared early on. Our ships sail across Europe, giving you the chance to travel and grow through international exposure and cross‑functional teamwork.
We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More than that, you’ll be part of a company where your contribution makes a visible impact on our business, our guests, and our shared commitment to sustainable travel.
Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. The position is based on our European ships.
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