Chief Concierge
Hotel Park Gstaad (Four Seasons Hotel)
About the role: As Chief Concierge at The Park Gstaad, you will lead the Concierge team to deliver personalized, memorable guest experiences that exceed expectations in our luxury alpine resort. This role ensures seamless coordination of guest requests, VIP services, and local partnerships while upholding Four Seasons legendary service standards.
What you will do
* Lead Concierge team in creating bespoke guest experiences and managing VIP protocols
* Coordinate restaurant reservations, private transfers, skiing arrangements, and exclusive local experiences
* Build and maintain relationships with key Gstaad partners (restaurants, ski schools, private guides, etc.)
* Handle guest requests with discretion, creativity, and flawless execution
* Train and mentor Concierge staff to Four Seasons standards of personalized service
* Collaborate with Front Office, F&B, and Rooms Division for seamless guest journeys
* Monitor guest feedback and service metrics to continuously elevate the concierge offering
What you bring
* 5+ years leadership experience as Chief Concierge or senior concierge role in luxury hotels
* Proven success creating exceptional VIP guest experiences in resort destinations
* Deep knowledge of Gstaad/Swiss Alps lifestyle, activities, and high-end partners
* Excellent leadership and communication skills (English fluency required combined with German or French, additional languages advantageous)
* Familiarity with luxury service standards
What we offer
* Competitive salary and comprehensive benefits
* Employee meals and uniform laundry service
* Monthly Employee Recognition Program
* Global career growth opportunities through Task Forces and Transfers
* Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)
Schedule & Hours
* Full-time position with flexibility for evenings, weekends, and holidays per seasonality
* Typical opening times: June-September (summer), December-March (winter)
Work details
* Location: 3780 Gstaad (BE)
* Workload: 100%
* Employment start:
* Employment duration: Permanent
* Work form: Shift work, Home-based work, Night work, Sunday and holiday work
Qualifications
* Education: Vocational education and training with the Swiss Federal VET Diploma or equivalent
* Work experience: More than 3 years
* Job classification: skilled
Language skills
* English: Orally very good, Written very good
* French: Orally very good, Written very good
* German: Orally very good, Written very good
By email
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