Direct message the job poster from Reist Telecom AG
At Reist Telecom AG, we believe teamwork drives success.
It’s not about the “me”—it’s the “us” that enables customer-centric innovation and long-lasting partnerships. By combining technical expertise with creativity and continuous learning, we develop smart, future-ready solutions. Our shared passion for the job sets us apart. If you’re ready to make a difference, we would be delighted to have you join us on our journey.
Are you ready to support our world-leading airline clients and oversee their international service accounts, and make a tangible impact? Join our fast-growing, tech-driven Service Account Management team at Reist Telecom AG in Zurich/Kloten!
About the role:
As a Service Account Manager, you’ll own the end-to-end delivery and growth of multiple global client accounts, with a special focus on the airline industry. This role blends operational responsibility, technical understanding, and strategic client engagement in a hybrid setup with great flexibility.
Your key responsibilities:
* Manage multiple global key accounts
* Become the go-to expert for all service-related matters
* Conduct service performance reviews to identify areas for improvement
* Coordinate changes, incidents, and escalations
* Drive the upselling of services and new solutions
* Take the lead on small to mid-size IT projects
* A background in IT service or account management (ITIL appreciated)
* Experience with international customers and enterprise environments
* General technical high-level understanding of IT solutions such as hybrid cloud (Azure, AWS, or GCP) IT infrastructure and network services
* Familiarity with cybersecurity, IAM, MS Office 365, Kubernetes/OpenShift
* Fluency in English and German
* A customer-focused mindset and strong communication skills
What we offer:
* Work with top-tier clients from all around the globe
* Attractive benefits and pension plan
Are you interested in this challenging job offer? Apply now and grow with us.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology, Sales, and Customer Service
Industries
* IT Services and IT Consulting
#J-18808-Ljbffr