IT Infrastructure Manager
Chailly
We are seeking a highly skilled IT Infrastructure Manager to oversee and manage our organization's IT infrastructure. The ideal candidate will have a solid background in managing Microsoft technologies such as MS Teams, MS Exchange, Active Directory, Entra/Azure, Intune, as well as experience with Citrix Cloud, data center technologies, and good understanding of network technologies such as Firewalls, routers, switches and topologies such as SD-WAN solutions.
Key Responsibilities
:
* Manage a team of 3 infrastructure system, security and network technicians and 3 local IT Service Desk technicians.
* Lead and manage the IT infrastructure team to ensure smooth operations, optimal performance, and high availability of all IT systems.
* Oversee the design, implementation, and maintenance of IT infrastructure solutions, including servers, networks, storage, and security systems.
* Provide strategic direction and guidance for the adoption and integration of new technologies to improve efficiency and productivity.
* Manage and maintain Microsoft technologies such as MS Teams, MS Exchange, Active Directory, Entra/Azure, Intune, and MFA.
* Good knowledge of M365 products and solutions, including O365 licensing.
* Ensure compliance with IT policies, procedures, and regulatory requirements.
* Collaborate with other teams to resolve technical issues and implement solutions to meet business objectives.
* Develop and maintain disaster recovery and business continuity plans.
* Monitor and analyze system performance and implement enhancements to optimize performance and scalability.
* Stay abreast of emerging technologies and industry trends to make recommendations for continuous improvement.
* Participate in and support Security and external audits (ISO
* Vendor Management: Manage and measure Service Delivery of the BMI local and regional IT Vendors.
Requirements
:
* Bachelor's degree in computer science, Information Technology, or related field, or equivalent industry experience.
* Minimum of 5 years of relevant experience in IT infrastructure management.
* Strong expertise in Microsoft technologies such as MS Teams, MS Exchange, Active Directory, Entra/Azure, Intune, M365, and MFA.
* Experience with Citrix Cloud, data center technologies, EDR solutions, and network topology and technologies such as SD-WAN is highly desirable.
* ITIL certification indispensable.
* Previous experience with ServiceNow or similar IT ticket systems highly desirable.
* Excellent leadership, communication, and problem-solving skills.