Job Title
Director, Global Customer Solutions — Strategy & Deployment
Locations
Raritan, NJ (Req #R‑070037); Zug, Switzerland; Prague, Czech Republic
Overview
We’re looking for a practical, strategic leader who turns big‑picture priorities into programs that deliver real impact. In this role you’ll run the PMO and portfolio for Global Customer Solutions, shape executive governance, and lead change so improvements stick—improving customer experience, lowering costs, and helping our commercial teams move faster. This is a hands‑on role that combines strategy, delivery, and people leadership. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations. Learn more at https://www.jnj.com/
Key Responsibilities
* Own end‑to‑end program and portfolio coordination: track progress, remove cross‑program blockers, and implement stage‑gate rigor so initiatives are delivered on time and on budget.
* Design and run executive governance forums: prepare decision packs, scenario analyses, and follow‑through plans to support timely executive decisions.
* Drive long‑range planning and prioritization: translate executive intent into a clear, prioritized multi‑year roadmap aligned across regions and functions.
* Lead communications and change enablement: develop executive communications, commercial/supply‑chain/customer briefings, and operationalize change plans to drive adoption and minimize disruption.
* Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights.
* Deliver cost‑reduction and operational efficiency programs, including offshoring where applicable, and ensure measurable business outcomes.
* Build and develop talent: recruit, coach, and develop senior managers and embed structures that sustain high performance and succession readiness.
* Capture voice of customer (surveys, NPS, VOC) and translate insights into commercial‑facing narratives and action plans.
Education
Minimum Bachelor’s degree and/or equivalent university degree required; advanced degree preferred.
Required Experience & Skills
* Minimum ten (10) years of relevant professional work experience.
* Experience in portfolio/program management, commercial operations, and transformation.
* People‑management experience.
* Proven PMO experience: portfolio governance, stage‑gate rigor, and benefits realization.
* Strong organizational change skills with a track record of driving adoption across functions and regions.
* Excellent executive‑level communication and decision‑support experience (steerco materials, scenario analysis).
* Strong commercial/supply‑chain/customer management and prioritization skills across commercial and functional partners.
* Comfortable working with analytics and dashboards (portfolio health, critical metric tracking) and driving data‑informed decisions.
Preferred Experience & Skills
* Experience in customer‑facing or commercial organizations; background in healthcare or life sciences is a plus.
* Experience leading offshoring, cost‑reduction, or global operating model changes.
* Familiarity with customer insights programs (NPS, VOC) and turning insights into commercial action.
* Experience working across multiple regions and virtual/global teams, with fluency managing cross‑cultural commercial/supply‑chain/customer expectations.
* Experience with analytics tools such as Power BI, Tableau.
Other
* Language requirement: English required.
* May require up to 25% domestic and/or international travel to other sites and locations.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#J-18808-Ljbffr