Support Engineer Analytical Instruments 80-100%Swan Analytische Instrumente AGSwan is an international SME situated in Zurich Highlands, which develops and produces high-quality measuring instruments for the online water analysis. We employ 300 people at 15 locations worldwide and are known for our high quality in a wide range of industries such as drinking and wastewater, power generation, pharmaceutical, semiconductor, cooling water and ultrapure water as well as steam and condensate.We are looking forThe Support Team is the point of contact between headquarters and our international sales and service teams. You will support our partners for technical questions about our instruments and their applications. As part of a succession plan, for our well-coordinated team, we are looking for a technically experienced, communicative personality.Why we want youCompleted technical apprenticeship (or higher technical training) and experience in a commercial environmentEnglish and German, very good written and spoken skillsIdeally, knowledge of chemistry, electrical engineering or experience as service technicianWillingness to travel occasionally approx. 10%We offer attractive tasksYou support our service and sales teams with technical questions relating to our measuring devices (by phone, email and occasionally also directly at the customer's premises)You analyse feedback from first level support and assist with targeted troubleshooting and problem solvingYou work closely with other departments to find solutions to the more challenging technical issuesYou conduct technical training sessions for our sales and service staff as customersYou create and maintain training materials and practical instructions for fault diagnosisOccasionally, you will also conduct tests on new devices and prototypes at our premises or on-siteYou provide valuable feedback for the further development of our productsIn addition, you will benefit fromModern workplaceVery good social benefitsFree drinks and breadrollsIn-house gymAppreciative working atmosphereSupport in personal and professional growthBonusPass ZVVFree parkingSubsidised lunchYour HR ContactFor questions,Katarina Zabarac044 943 63 00 j4id9902643a j4it1042a j4iy25a