For Those Who Seek Excellence
YOUR ROLE
We are seeking a Hospitality Clients Manager to work cross functionally (Les Cabinotiers, Hospitality, Retail, and Markets) and act as our Maison Ambassador. Based in our Manufacture in Plan-les-Ouates and reporting to the Head of International Clients & Hospitality, this role will participate to local, regional and international Maison Events. Both the Hospitality Coordinator and the Hospitality Watchmaker will report to the Hospitality Clients Manager.
PLAYING YOUR PART
Host Clients at the Manufacture and generate qualitative high value Sales
You will work hand in hand with Markets to share and support Hospitality plans to boost the demand
You will position Hospitality platform as a “must‑do” experience within the VIC/VVIC’s Client journey, enabling them to recruit new Clients
You will advise Markets and filter Hospitality requests together with the Hospitality Coordinator
You will work with Retail and CRM teams to leverage VIC database and insights
You will prepare Clients’ visits with Markets and build tailored Manufacture experience (meetings with Artisans/Experts, briefing of Hospitality Watchmaker, promotion of special timepieces/projects)
You will host clients at the Manufacture and generate high value/Les Cabinotiers sales, in line with Maison’s strategy and scarcity guidelines
You will coordinate Clients’ hosting during Watches and Wonders & regional/international events
You will share visit recap with Markets and follow‑up until reservation and invoicing of projects. Together with Les Cabinotiers team, draft special‑order agreements and proceed with the transfer of pieces upon reservations
You will monitor Hospitality‑generated sales and edit bi‑annual recap
Drive Sales for our Manufacture Salon‑Boutique
You will support the Europe Client Relationship Manager in hosting clients for the Salon‑Boutique, and develop action plans to develop existing Clients and recruit new ones
You will contribute to the administration of the Salon‑Boutique (invoicing, shipping, after sales service, inventory, stock management in full compliance with the Maison and Richemont guidelines) together with the Europe Client Relationship Manager
You will establish the Salon‑Boutique model stock and replenishment of pieces as well as the Hospitality buffer stock for supporting VICs/VVICs requests abroad, together with the Commercial team and Europe Client Relationship Manager
Ensure and further develop a top‑notch Hospitality platform
You will enhance Client’s tour of the workshops/discovery tables, together with the Hospitality Coordinator and Hospitality watchmaker
You will develop new formats of the tour as well as dedicated tools and contents
You will participate in the enrichment of the Client experience offer, Hospitality services and overall treatment visits in and out of the Manufacture, together with the Hospitality Coordinator and Hospitality Maître d’Hôtel
You will work transversely with other HQ teams involved in Hospitality upgrade projects
WHAT WILL MAKE YOU SUCCESSFUL?
A solid 10+ years’ experience in Hospitality and Sales within the Luxury Goods Retail industry. High Watchmaking a strong plus
A result‑oriented and assertive approach in negotiating and willingness to close the high value Sales
Excellent interpersonal and communications skills, ability to develop a local and international Clients portfolio by constantly nurturing relationships
Experience in team and project management, with Premium service and constant improvement approach
Passion and self‑entrepreneur mindset enabling you to be our Maison Ambassador
A team player, an enthusiastic and resilient personality
Fluency in English and French. Another language is a plus
#J-18808-Ljbffr