Position Description:
Cgi is seeking a seasoned Lab Computing Analyst to support life science clients through end-to-end solution offerings and professional services. This individual will work in a cross-functional environment, interacting with cgi representatives and clients. The lab engineer will execute various life science business and it initiatives from infrastructure support, lab system support, shop floor instrument integration, and system process expertise.
Your Future Duties and Responsibilities:
incident handling with respect to laboratory computers at the facility - request notification, service level thresholds, and metrics reporting will utilize existing site processes and standards. Services include:
* coordinate with relevant support teams and/or vendor to resolve issues
* assist end users and vendors in troubleshooting software related to scientific applications
* project support - supporting activities related to it projects in close collaboration with the local it manage service team, as time allows
* commissioning – installation of new devices and required software
* communicate non-standard instrument requirements within it – special operating system, networking, add-on hardware, storage, etc.
* coordinate provision of/build standard device with standard lab image or remediate vendor devices (in compliance with client standards, or identify exceptions)
* support purchases by client and install any add-on hardware such as additional ram, nics, network hubs, bar-code printers/scanners
* support network & instrument connectivity, including computer node name, addition to active directory policy group for instruments, resource account, share access, mounting of appropriate department shares
* coordinate and shadow vendor application software install and configuration with vendor as required
* enable instrument connectivity to the applications, and work through servicenow to submit software packaging requests for third-party applications
* provide connectivity to/for any printers, internal services or servers
Required Qualifications to be Successful in this Role:
computer, software & lab deployment tasks:
* networking & infrastructure experience
* build client supplied computers to lab standards
* remediation of vendor supplied computers to client security standards
* application of client overlay
* assist vendors with application, installation and/or configuration
* act as an it technical resource(s) for gxP systems undergoing sDLC validations
* lock down of computer o/s to meet clients data integrity requirements
* verify systems comply with clients it security standards for the lab environment
* skill in conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management
* confident and positive attitude, able to liaise with stakeholders at all levels and navigate company culture
* strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
* ability to manage internal and external projects from inception to successful implementation
* exceptional verbal and written communication skills; expertise in setting and managing customer expectations
* strong customer focus and ability to manage client expectations
* excellent communication and interpersonal skills
* strong organizational skills, able to make good decisions in a collaborative manner
* bachelor's degree in fields associated to labs and quality control systems
Skill Set: Proficiency Level
lab equipment systems: high
gxP / GMP experience: high
infrastructure, networking, IT, security, active directory, help, desk, hardware software, builds, reporting, help desking, troubleshooting: all levels