If You Are
* Passionate about luxury watches and technical training.
* An excellent communicator with a knack for explaining complex concepts.
* Organized, detail-oriented, and committed to delivering high-quality results.
Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer
In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge.
Key Responsibilities
Technical Training (50%):
* Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff.
* Assess and support the development of technical skills, identifying training needs to enhance performance.
* Develop and revise training materials, including remote training modules and individual training reports.
* Coordinate and oversee polishing training delivered by the Manufacture expert.
* Manage training pieces, including inventory control and destruction if necessary.
* Participate in client events as required.
Technical Support (50%):
* Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department.
* Contribute to the definition of the CS intervention policy and its communication to the markets.
* Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique.
* Create and maintain comprehensive technical documentation.
* Develop specific tools to improve the efficiency and quality of intervention.
* Serve as the primary technical contact for all markets, providing expert support for watch products.
The Exceptional Skills We Are Looking For
* Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets.
* Fluency in English and French.
* Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences.
* Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach.
* Exhibit a strong client focus.
* Be an excellent team player with experience in cross-functional projects in an international setting.
* Possess the ability to thrive in dynamic and evolving environments.
* Be willing to travel for training delivery and to support CS teams in our markets.
Still wondering why you should apply?
* Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
* Your daily activities will be interesting, challenging and diverse
* We are passionate about developing our people and you will have access to various trainings
* No day will be like another
The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further If you want to become a part of it do not hesitate to apply
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