Senior Customer Success Manager (Europe)
Join to apply for the Senior Customer Success Manager (Europe) role at Archlet
Senior Customer Success Manager (Europe)
Join to apply for the Senior Customer Success Manager (Europe) role at Archlet
There has never been a more exciting time to join Archlet. Digital transformation in procurement is accelerating at breakneck speed. Companies are investing heavily in AI-native e-sourcing tools to increase savings, mitigate risks, and drive competitive advantage. At Archlet, we are at the forefront of this revolution, building the market-leading AI platform that is transforming enterprise sourcing, and we’re looking for a Senior Customer Success Manager to help our customers thrive. If you are passionate about customer success, procurement, and innovation, and you love building relationships that matter, this is your moment.
Your mission:
As a Senior Customer Success Manager, you will:
* Own your accounts and make an impact. Take full ownership of medium to large enterprise customers, owning renewals and expansions.
* Be a trusted advisor. Partner with senior management to understand their business priorities, define roll-out plans, and ensure Archlet delivers measurable value.
* Enable success at every level. Lead onboarding sessions, support high-touch RFPs in complex, high spend categories and empower users to get the most from our platform.
* Champion your customers internally. Translate their feedback into actionable insights for our Product and Engineering team, influencing the evolution of Archlet.
* Collaborate strategically. Work hand-in-hand with customers on product adoption, sourcing excellence, and innovation, often with CPO-level attention.
* Drive long-term value. Help your customers succeed in complex sourcing projects while building strong, lasting relationships that fuel Archlet’s growth.
About you:
* 3+ years of experience as a procurement consultant or sourcing analyst. Hands-on sourcing experience in logistics, packaging, or MRO is a plus.
* Degree in Engineering, Supply Chain, Business or related field.
* Exceptional communication skills, able to engage confidently with senior executives.
* Strong analytical skills; Excel proficiency and ability to quickly understand complex enterprise software.
* Passion for ProcureTech and interest in growing your network in the procurement space
* Entrepreneurial, proactive, and adaptable in a fast-paced startup environment.
* Fluent in English and German; French is a plus.
* Small but Mighty Team: We are a compact, highly effective team with excellent results in H1 2025, strong growth momentum, and high independence.
* Amazing Customers: Work with industry leaders like PepsiCo, Walmart, and Givaudan. Our strategic relevance ensures strong collaboration on product, value, and adoption—often with CPO-level attention.
* Customers Love Our Tool: Our G2 reviews speak for themselves. Archlet is recognised as a High Performer, driving excellence across every customer interaction.
* Archlet is the market leader in AI for enterprise sourcing. Our engineering team delivers unprecedented speed and innovation, revolutionising e-sourcing and e-auctions forever.
* Culture & Growth: Enjoy an innovative environment, autonomy in your role, and a team that invests in your development through monthly Growth Days and team-building events at our Zürich HQ.
Ready for a new adventure in ProcureTech? Join us on our journey at Archlet and make a tangible impact on the future of enterprise sourcing.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Software Development
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