Description
Agilent Technologies – a global leader in laboratory instruments, software, services and consumables – is headquartered in Santa Clara, California. We provide solutions that enable the scientific community to conduct research and discoveries that improve the quality of life.
Customer Support Engineer (f/m/d) – Switzerland
As a Customer Support Engineer, you will provide hands‑on technical support to customers across pharmaceuticals, energy, research, environment and biomedical sectors. You will work on‑site in a variety of Swiss laboratories, helping customers with products in chromatography and lab informatics.
* Install and optimize hardware, software and network products; perform maintenance and repairs; diagnose and resolve product performance issues; deliver end‑to‑end solutions, including peripherals, communications, operating systems and application software.
* Guide and train users on preventive maintenance, configurations and advanced features of Agilent systems and software to maximize customer satisfaction.
* Collaborate with the sales team to provide tailored one‑to‑one consulting that meets the specific needs of each customer.
* Participate actively in high‑quality training courses to stay current on the latest hardware and software.
Qualifications
Academic degree in science, engineering or informatics (chemistry, analytical chemistry, biochemistry, biotechnology or similar). Good knowledge of analytical techniques and method development, and experience with client‑server systems. Experience with instrument data analysis software and problem‑solving skills, particularly for applications support and general instrument maintenance.
Role is primarily remote with approximately 30% travel; a valid driver’s license and reliable vehicle are an asset.
Additional desired skills:
* A strong drive to learn and expand skills; enjoyment of remote work and customer visits on‑site.
* Excellent written and verbal communication in French and English; German is a plus; ability to coordinate and prioritize efficiently.
* Strong attention to detail and processes, ensuring compliance with Agilent’s quality standards and balancing customer expectations with business needs.
What We Offer
We will provide comprehensive training and development opportunities to help you excel in your field, including learning about new applications and workflows in Agilent’s innovative demo facility.
Core global benefits include the Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday and company activities.
Additional Details
The position is full‑time on a weekly schedule with the option to work remotely. Pay is determined by role, level, location and experience. Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected category under applicable laws.
Travel Required: 35% of the time. Shift: Day. Duration: No end date. Job Function: Services & Support.
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