Job Description
This is a 6‑month fixed-term position, which may be renewed or re-evaluated at the end of the term.
After a short training period on our technologies (Oracle database, Python-based tools) and our internal systems, as well as an introduction to the trading world, you will:
* Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms.
* Proceed to the first step of investigation and solve complex and critical cases.
* Maintain, operate and update our customer databases using your SQL knowledge.
* Develop new automation tools to continuously improve the performance of the support of our systems.
* Investigate issues for our clients and other departments
* Provide level 2 and 3 support for our clients
* Develop and optimize internal tools
* Provide complex databases extractions (SQL) for other departments
* Coordinate with development teams to solve critical cases
* Participate in the daily monitoring of our IT Systems by executing and implementing specific checks
* Be open to joining an on-call rotation to provide 24/7 support in the long term
Qualifications
* Degree in Information Systems (for example Bachelor HES or similar) and a strong interest for IT
* 3 years of experience in operational support, ideally in a banking or fintech environment
* Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git
* Good knowledge of French and Strong working knowledge of English (minimum B2)
* Strong problem-solving skills and eager to work on critical systems
* A strong interest in the fintech/banking world as well as a strong sense of customer service
Additional Information
Nice to have banking or other financial services experiences
SQ2