Business Systems and Automation Specialist
About the job Business Systems and Automation Specialist
Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start‑up or fast‑growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines.
About Our Client
Our client is an innovative digital Swiss-based pet & general liability insurance provider.
About the Role
We are looking for a mid- to senior‑level IT all‑rounder with a strong focus on business processes, automation, and system integrations. This role is not a pure HubSpot specialist position, but rather a hands‑on, cross‑functional role that bridges business and IT.
You will support us in setting up and configuring HubSpot (with a particular focus on Service Hub), while also helping to design, optimize, and integrate broader business and operational processes across our systems.
This is a role for someone who enjoys understanding how a business works end‑to‑end and translating those needs into practical, scalable technical solutions.
We are ideally looking for a full‑time, long‑term collaboration, but are open to part‑time for a strong profile.
Responsibilities
* Configure, customize, and maintain HubSpot, with a focus on Service Hub
* Design and optimize business processes (e.g. customer support, operations, internal workflows, data flows)
* Build and maintain automations to improve efficiency and data quality
* Design and implement system integrations between HubSpot and other internal or third‑party tools
* Work with APIs, webhooks, and integration platforms where needed
* Act as a bridge between business stakeholders and technical implementation
* Translate business requirements into clear technical concepts and solutionsTake ownership of business systems, continuously improving and evolving them
* Support troubleshooting, optimization, and ongoing improvements across systems
Requirements
* Strong understanding of business and operational processes (e.g. customer support, service workflows, data flows)
* Proven experience with HubSpot (Service Hub experience is a strong plus)
* Experience with system integrations (APIs, CRM integrations, third‑party tools)
* Analytical mindset with the ability to understand complex workflows and dependencies
* Ability to translate business needs into technical solutions
* Comfortable working independently and taking ownership
* Experience collaborating closely with both business and technical teams
* Good level of English language (you will be working with an English speaking team)
Nice to Have
* Experience with automation platforms (e.g. Zapier, Make, custom scripts)
* Familiarity with data modeling, reporting, or analytics
* Experience in scaling or improving business systems in a growing organization
Does this resonate well with you? Then we look forward to receiving your application!
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