Core Responsibilities
1st and 2nd level IT support
* Being in contact with users (customers) to investigate and resolve problems and to provide local & remote support.
* Adhere to global/local IT procedure and processes of The company.
* Answer users' inquiries regarding IT support to resolve incident/problem.
* Use our internal service desk ticketing system in respect of The company procedure and processes.
* Support VIP users at location.
Communication, collaboration and training
* Adopt a customer’s attitude and an adequate presentation with the spirit of the function
* Collaborate with other regional/global IT support groups.
* Provide basic user training.
* Support and maintenance
* Ensure proper installation and maintenance of IT equipment (Laptop, Desktop, multifunctional network devices (printer, copier, fax, scanner), mobile phones, smart phones, projectors and appropriate software/driver.
* Perform minor repairs to hardware, and peripheral equipment, following design or installation specifications.
* Perform installation, maintenance and troubleshoot of OS, client software and business applications.
* Support the IT Service Desk Manager to improve service and processes.
Administrate local IT systems and their structure
* Maintain 3rd party order process.
* Maintain inventory of IT Hardware and track compliance.
* Manager account creation, termination or move.
Information Security
* Apply the safety requirements in force and guarantee the confidentiality of information.
Education, Experience & Knowledge
* Education in the field of IT – either degree or certified training.
* At least 2 to 3 years of experience in a likewise function.
* Used to work in a multinational and multicultural environment is an advantage.
* Valid experience on IT Hardware: desktop, laptop, printer, projector, mobile dev. (Smart phones, iPhone, Android Devices) IT Software: Google Mail, Microsoft environment (Win7, Win10, Active Directory, and Office), automatic PC staging application and package distribution tools.
* Driving License B
Languages
* Fluent in both German and English (spoken and written).
* Any other language is an advantage.
Personal Qualities
* Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
* Flexibility: Successfully adapt to changing demands and conditions.
* Resilience: Maintain effective work behaviour when facing setbacks or pressure.
* Personal Motivation: Self-committed to work hard towards goals.
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