Deadline for Applications
March 9,
Hardship Level
H (no hardship
Family Type
Family
Family Type
Family
Residential location (if applicable)
Grade
PR
Staff Member / Affiliate Type
Professional
Reason
Regular > Regular Assignment
Target Start Date
Standard Job Description
Associate Information Management Officer
Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower forcibly displaced and stateless persons. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including forcibly displaced and stateless persons.
Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices.
They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.
Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and forcibly displaced and stateless populations, including providing coordination and leadership in partnerships on data with all stakeholders - including forcibly displaced and stateless persons. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.
Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.
Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
Coordinate data and information management activities:
- Participate in the data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status, value, and importance of data.
- Support the collection, storage, management and protection of data.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
- Support the coordination with HQ, external and regional partners on data and information management efforts
- Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
- Support data security, data protection and responsible data-sharing.
Support offices with data and information management:
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
- Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
- Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.
Undertake data and information management activities at the Global/Regional/Country level:
- Help consolidate data and information for country, regional and global analysis.
- Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
- Support the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Undertake geospatial and statistical analysis.
- Provide population movement tracking systems and other population data systems.
- Support web-based data portals.
- Support solutions for meeting 'communication with communities' information and data needs.
Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data.
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
- Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans.
- Protection staff on the design, implementation and analysis of protection and case monitoring systems.
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
- Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
Social Science;
Statistics;
Information Management;
Physical Science;
Economics;
Data Science;
Geography;
GIS;
Engineering;
Demography;
Computer Science;
or other relevant field.
Certificates and/or Licenses
Not specified
Relevant Job Experience
Essential
Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Desirable
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.
Functional Skills
DM-Data collection methodologies
DM-Data Management
DM-Database Design & Development
DM-Data Collection and Analysis
DM-Metadata Creation & Management
IM-Statistics Analysis
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-ArcGIS (Geographic Information System)
DM-Cartographic Skills
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance, quality assurance and preservation
DM-Data Interoperability
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Essential Attributes
•Proven experience of software development and managing IT vendors
•Proven experience in data collection, data integration and ETL service (such as Azure data factory) analysis and visualization using Microsoft Business Intelligence tools such as Power BI or any similar Business Intelligence tools
•Demonstrated expertise in collating and visualizing indicators from multiple sources to develop risk insights to guide strategic decision making
•Good understanding of SQL for data analysis and database management
•Experience in working with or managing UNHCR applications or other web-based applications
•Information Management experience in humanitarian settings, including emergency settings
Desirable Attributes
•Experience in working on Rub-on-Rails applications and knowledge of Orion is an advantage
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
Geneva is renowned for its safety and the city boasts excellent healthcare facilities, ensuring that medical care is always accessible. Additionally, the work environment in Geneva is of good standard, with high occupational safety and health standards in place. More information can be found here: Travelers' Health | CDC
Nature of Position:
The Associate Information Management Officer (IMO) will operate within the Enterprise Risk Management (ERM) Section of Design, Development and Risk Service (DDRS), based in Geneva. The role is supervised by the Senior Enterprise Risk Management Officer, and requires daily collaboration with DDRS colleagues, members of the global risk network, and external vendors. It is a standalone post without a back-up, performing critical task for the existing and future IT systems and infrastructure owned by the ERM Section; primarily the Risk Register web application, the Business Intelligence and Reporting system and the service reporting site(s).
The incumbent will work extensively with the Risk Register Tool (a Ruby on Rails web application hosted in the cloud), Azure Data Factory, building and maintaining Power BI reports, and use UNHCR's data warehouse systems (Oracle and SQL) to support analysis and inputs to wider ERM work.
In addition, the incumbent will maintain and further develop the Operation Risk Index, sourcing related data from multiple UNHCR and external sources. This will be updated on bi-annual basis.
The position entails both technical and coordination responsibilities, including system maintenance and enhancement, data integration, vendor management, and user support as well as data driven risk analysis. The incumbent will on daily basis also provide access, guidance and support to the global network of Risk Focal Points and Back-ups in managing the Risk Management Tool which is an integral part of systematic risk management process in UNHCR.
The position requires strong knowledge of UNHCR operations and operational data, including in emergency settings. The IMO will also work with the Senior Enterprise Risk Management Officer to identify and build Key Risk Indicators to support the development of risk appetite for operations.
Living and Working Conditions:
Geneva, Switzerland, is a city known for its exceptional safety and high quality of life, making it an attractive location for UNHCR staff. The security situation is stable, with low crime rates and a strong police presence ensuring a safe environment. Living conditions are excellent, with a wide range of housing options. As mentioned above, the city is well-equipped with top-tier healthcare facilities, providing comprehensive medical services.
Geneva offers a diverse culinary scene, with numerous restaurants and markets catering to all tastes and dietary needs. The public transport system is efficient and reliable, making commuting easy and convenient. Communication infrastructure is robust, with high-speed internet and extensive mobile network coverage. Additionally, Geneva is home to numerous international schools and educational institutions, ensuring quality education for families. Overall, Geneva provides a secure, comfortable, and well-connected environment for both living and working.
Additional Qualifications
Skills
Education
Bachelor of Arts: Demography, Bachelor of Arts: Information Technology, Bachelor of Arts: Social Science, Bachelor of Arts: Statistics
Certifications
Work Experience
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
Compendium
Bi-Annual 2026 Compendium - Part B
Additional Information
Functional clearance
This position doesn't require a functional clearance