Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities Respond to customer queries via phone, email and chat in a timely and professional manner.
Trouble shoot and resolve customer issues ensuring a positive customer experience.
Collaborate with other departments to elevate and resolve complex issues.
Management of customer engagement tool.
Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills Native-level French both spoken and written is required, additional knowledge in German is nice-to-have.
Experience in customer service or similar customer‑oriented jobs.
Team player with excellent communication skills, and the ability to thrive working in a remote team.
Comfortable working in a fast‑paced team setting.
Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Work conditions The usual weekly working cadence will be Monday to Friday, in fixed shifts starting 08:30am until 5:00pm (30 minutes break)
This is a non‑office‑based role and can be performed fully remote from within the UK. Being within commuting distance of London could be a plus.
Per annum salary indication £ 31,000
Please note that we do not offer visa sponsorship for this position
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