Overview
Join to apply for the Customer Service Administrator role at JobCourier.
On behalf of our client, a dynamic and growing company specializing in biotechnology, we are seeking a motivated and multilingual Customer Service Representative. This role is an excellent opportunity to support their sales and service operations in an international environment.
This is a Fixed Term Contract, due to a maternity leave replacement. Ideal contract length: 9 months (November 2025 - August 2026).
Possibility to start in December. Part-Time: 50% to 100%.
The role:
* Collaborate with sales and service teams to prepare quotes and service contracts.
* Process customer purchase orders, ensuring accuracy and completeness.
* Communicate with customers via phone or email to provide answers and updates on orders.
* Coordinate order fulfilment with the supply chain team.
* Organise shipments and customs declarations for regions including Europe, North America, and the Middle East.
* Manage service and repair cases in collaboration with the service team, handling associated shipping and invoicing.
* Oversee customer service contracts.
* Schedule and manage bookings for demonstration instruments for hire, loan, or trade fairs, arranging shipping and invoicing accordingly.
Your Profile
* English: good professional level; French is a plus, but not mandatory.
* Proven experience in a sales or customer service back-office role.
* Hands-on experience with CRM and ERP systems.
* Strong empathy and excellent listening skills, with a commitment to outstanding service.
* Exceptional organisational skills, capable of prioritising tasks and working under pressure.
* A team player with a high degree of autonomy and dedication.
* Comfortable working within tight deadlines typical of customer order processing.
If you are passionate about customer service and thrive in a fast-paced, multicultural setting, and if you want to join a dynamic and collaborative work environment, please send your CV to anne@approachpeople.com.
Settore: Industria farmaceutica
Ruolo: Customer Service
Gestisce altre persone: No
Tipo di occupazione: Contratto a tempo determinato
Inquadramento: Impiegato
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Other
* Pharmaceutical Manufacturing
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