Ph3Overview /h3pbJob Description /b /pp• Bachelor’s or Master’s degree /pp• Location: Canton of Geneva /pp• Language requirements: Native/C2 French, C2 English /pp• Lucca is a European HR software company expanding rapidly in Switzerland. We design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time for what matters: their people and their business. /pp• With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, we continue to grow with a strong cross-border footprint and an average annual growth of 40%. /pp• In Switzerland, we are strengthening our presence in both French- and German-speaking regions while fostering long-term partnerships. Join a growing team where you can make an impact with the stability and support of cross-border collaboration. /ph3Team and role /h3pbWhat about your team? /b To continue our expansion in this market, we are looking for an HR Consultant Project Manager to join our Customer Success team, currently composed of 9 people. You will report to the CS Manager in Switzerland. /ppbWhat will you be doing? /b /pulliOnboarding and implementing new customers in Switzerland. /liliSatisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities. /liliLocalize by contributing to the continuous improvement of Lucca's consulting activity in Switzerland. /li /ulh3Details of the tasks /h3pYour missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis. /ph3Customer onboarding (project management and implementation) /h3ulliSatisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts). /liliGain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad. /liliEnsure that the deployment is completed on time and on budget as stipulated in the contract. /liliGather the customer's initial needs and suggest an appropriate response. /liliAdapt our software to the customer’s local context in Switzerland. /liliTrain the administrators to use our software in total autonomy. /liliEnsure the Go-live and the follow-up during the first weeks of use. /liliDemonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (e.g., client unavailability, delay requests). /li /ulh3Follow-up of Key Accounts /h3ulliKeep a close eye on the satisfaction of your most important customers. /liliSupport these customers in case of level 2 issues. /liliCarry out post-implementation check-ups. /liliIdentify and generate new cross-sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation). /liliBe proactive in presenting new products that may address a customer's past issues. /li /ulh3Contribution to localization and continuous improvement /h3ulliParticipate in numerous cross-functional side projects. /liliAdapt our offer and strengthen the market-fit of our solutions for the Swiss market. /liliWork in a team with different Lucca Business Units (Sales, Marketing, Product, etc.). /liliContribute to the continuous improvement of the business in Switzerland by going beyond your main tasks. /liliFollow and participate in some projects from the pre-sales phase, supporting the sales team. /liliDemonstrate autonomy and initiative in our agile mode of operation. /li /ulh3Requirements /h3ulli1 year of prior experience managing complex projects. /liliA willingness to be a key player in this adventure, contributing to the Swiss market's growth. /liliLooking for a dynamic work environment with varied missions requiring versatility and organization. /liliComfortable and eager to work with both local businesses and key accounts (C-Level). /liliProficiency in French and English; knowledge of German is an advantage. /liliClear and structured oral and written communication. /liliTaste for human contact and pedagogy. /liliAptitude for solving practical and sometimes technical problems. /liliA sense of service and a taste for things well done. /liliProficiency in Salesforce is an asset. /liliFamiliarity with web technologies and their implementation is a plus; if not, we will provide training. /li /ulh3Recruitment process /h3olliStep 1: Screening interview with HR (30"). /liliStep 2: Manager Interview (60"). /liliStage 3: Case study followed by an interview (60"). /liliStep 4: Final Talk (45"). /li /olh3What makes the difference at Lucca /h3ulliDual collective bonus system. /liliOccupational pension plan 100% covered. /liliLunch card with Swibeco. /liliDiscounts with Swibeco. /liliRemote-friendly work policy – remote work possible after onboarding, either occasional or hybrid. /li /ulh3Our culture /h3pAt Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves. /ppAnd because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us? /p /p #J-18808-Ljbffr