For our client in the Banking industry, we are currently looking for a Senior IT Service Analyst 1st LevelProvide 1st level IT support to customers and acts as a single point of contact, for incident, request and customer service queries, via phone, email, chat or face-to-faceWhere necessary escalating issues to the correct resolver group in the Bank.IT request management and general customer service requestsAssist with coordination of device and software rollouts.Assist with dedicated VIP/Senior Management support.Virtual meeting supportProven experience providing 1st level IT supportExperience supporting virtual meetingsFamiliarity with IT request management and customer service platformsKnowledge of hardware/software rollout coordination