Ph3Why we will love you /h3 pAre you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic Service Execution Team Leader to join our (Logistics) team. In this role, you will lead by example, ensuring our customers receive outstanding service while optimizing our processes to enhance efficiency and satisfaction. /p ul liRelevant experience and proven performance in customer service or logistics role, and ideally in a retail environment. /li liProven experience in a leadership role with outstanding ability to lead a team. /li liStrong customer mindset with a passion for delivering exceptional service. /li liPassion for logistics and working in a fast-paced and constantly changing omnichannel environment. /li liProactive problem‑solving skills and the ability to handle challenging situations. /li liStrong organizational skills and the ability to manage multiple tasks simultaneously. /li liAvailability to work also during weekends, early mornings, and late evenings. /li liAbility to communicate in a clear and targeted way in local language and in English with different people in various situations. /li /ul h3A day in your life with us /h3 ul liLead and inspire the Service Execution team to deliver top‑notch customer service. /li liEmpower and guide the Service Execution team to achieve outstanding results. /li liLead and inspire the Service Execution team to achieve outstanding results and customer satisfaction. /li liOversee daily operations to ensure smooth and efficient service execution. /li liDevelop and implement strategies to enhance customer satisfaction. /li liMonitor and analyse KPIs to identify areas for improvement and act promptly. /li liPromote a culture of customer focus and continuous improvement within the team. /li liCollaborate with customer service departments and our service partner to optimise processes and resolve customer issues promptly. /li liEmpower team members through training, mentoring, and support to help them achieve their full potential. /li /ul pWe’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimising costs. If you wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA. /p h3Do you think this would work for you? /h3 pWe mentioned earlier that we want our employees to be happy and healthy. It also means saying 'thank you'! /p h3Benefits /h3 ul li28 vacation days (based on a 100 % workload) /li li8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers /li liVery attractive social benefits /li li15 % staff discount on your purchase – in every Swiss IKEA store /li liIf you would rather travel to work by public transport, we pay between 85 % and 100 % of your yearly travel ticket /li liFree parking facilities /li liUnlimited access to the LinkedIn Learning platform /li liAffordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) /li liBonus payments for all employees /li /ul pThere are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. /p /p #J-18808-Ljbffr