IT Operations Support Specialist (End-User Services) - German speaking - immediately available - (Ref. 2558) - Europe – Pharmaceutical Industry – 12 months temporary contract
Our client is an innovative, mid-sized biopharmaceutical company located in the greater Zug area, focused on developing advanced therapies for liver diseases. To support their expanding international operations, we are seeking an
IT Operations Support Specialist (End-User Services) - German speaking - immediately available - (Ref. 2558)
Europe – Pharmaceutical Industry – 12 months temporary contract
In this role, you will ensure the seamless delivery and continuous improvement of IT support services to all end-users within the organization. The focus is on operational excellence, process optimization, and high-quality service delivery, in collaboration with our US team. The role reports to the VP IT International.
* Onboard new employees, including training, hardware delivery, and initial support
* Coordinate daily IT support operations for end-user devices and applications with vendors
* Monitor and manage incident and service request queues to ensure timely resolution
* Serve as escalation point for complex technical issues related to end-user services
* Maintain and enforce SLAs and KPIs
* Develop support processes and workflows to improve efficiency and user satisfaction
* Collaborate with other IT teams to resolve cross-functional issues
* Manage IT asset inventory and lifecycle for end-user equipment
* Create and maintain documentation for support procedures, FAQs, and user guides
* Identify automation and process improvement opportunities within end-user support
Your profile
* Bachelor's degree in Computer Science, Information Technology, or related field
* 3-5 years of experience managing IT operations in the pharmaceutical industry
* Agile, independent, result-driven, with excellent problem-solving skills
* Strong technical, analytical, and customer-focused skills
* Fluent in German and English
Carmen Aczél looks forward to receiving your application via our portal (CV, diploma, reference letters; no motivational letter needed). Full discretion is guaranteed, and we are happy to answer any questions.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industry
* Pharmaceutical Manufacturing
#J-18808-Ljbffr