Head of Content Lab, RSS (Shared Service Center)
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Head of Content Lab, RSS (Shared Service Center)
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Join to apply for the Head of Content Lab, RSS (Shared Service Center) role at Roche
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
This newly created position will act as a strategic and operational interface between the Pharma Content Lab, global affiliates, and the Global Digital Hub (GDH), shaping and executing digital marketing and service delivery for our Pharmaceutical business.
The Opportunity:
* Strategic & Operational Interface: Act as the key link between the Pharma Content Lab, global affiliates, and the Global Digital Hub (GDH), shaping and executing digital marketing and service delivery for Pharma
* Leadership & Stakeholder Management: Lead engagement with global Pharma stakeholders, ensuring digital offerings meet evolving commercial and medical needs. Oversee service performance, manage agency partners, and ensure financial oversight
* Innovation & Collaboration: Drive the scaling of next-generation digital solutions (e.g., GenAI) and collaborate with Lab leadership, delivery teams, and partners to deliver world-class content and services across 140+ affiliates
* GDH & Lab Leadership: Serve as a bridge between the GDH and Lab leadership teams, representing Pharma's needs within the GDH and ensuring Lab innovations are well-represented
* Single Point of Contact: Serve as the primary contact for all Pharma stakeholders within the Lab ecosystem, aligning expectations and integrating evolving needs
* Strategic Translation: Convert commercial, medical, and affiliate strategic needs into scalable, efficient, and impactful service solutions
* Team & Service Oversight: Lead a team of Service Delivery Managers, ensuring high service performance, quality, and value creation
* Partner Management: Collaborate with external delivery partners and agencies for high-quality execution, governance, and cost optimization
* Financial & Communication: Manage financial oversight (cost, budget, charging models) and ensure consistent, transparent stakeholder communication
* Continuous Improvement: Foster a culture of continuous improvement, integrating feedback and innovation, including GenAI
Who you are:
* Bachelor's or Master's degree in Business, Digital, Life Sciences, or related field
* 15+ years of experience in service delivery, digital content operations, or stakeholder engagement, ideally within life sciences or shared services. Familiarity with content platforms (e.g., Veeva, AEM, DAM) and Pharma business processes
* Strategic & Influential Leader: Proven track record in delivering high-quality digital/operational services in complex environments
* Global Stakeholder Management: Confident in managing global Pharma commercial and medical stakeholders, translating needs into solutions
* Operational & Detail-Oriented: Strong operational skills, able to drive governance, accountability, and continuous service improvement
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Public Relations and Writing/Editing
* Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
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