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Customer Success Engineer, Chavannes-de-Bogis
We are currently seeking an autonomous and skilled Customer Success Engineer.
After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.
You will:
1. Analyze and translate our clients’ operational workflows into configurations within our application.
2. Optimize client processes and successful deployment of our products using our expertise.
3. Design configuration strategies, implement them, and ensure quality.
4. Ensure the successful onboarding and continued use of our products by customers.
5. Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction.
6. Train clients on the application and maintain training materials.
7. Contribute to the product development by identifying features, testing, and providing feedback.
8. Support the sales team in identifying upsell opportunities.
9. Support client inquiries.
10. Develop and maintain SQL scripting, database backups, automated processing, data imports, infrastructure operations and continuity.
Requirements
1. A BSc degree or higher, in IT management or engineering, computer science, or business.
2. At least 1 year experience in an IT and customer service or success role.
3. Proven success with B2B SaaS customer success efforts.
4. Excellent verbal and written communications skills in French and English (German, Italian, or Dutch are a plus).
5. Exceptional ability to communicate and foster positive business relationships.
6. Proficient in active listening and the ability to determine what customers need.
7. Experience in managing technical customer facing projects, maintaining time and quality constraints.
8. Technical skills, ideally in any of database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA.
9. Analytical and problem-solving skills.
10. Knowledge of best practices in customer service and retention.
11. A passion for the world of healthcare, tech, or customer success.
12. The ability to work independently, be self-motivated, and be proactive.
13. Proficient in Office 365.
14. Experienced or interested in healthcare.
If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply.
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