Junior Product Support Engineer - Stirred Mills
Primary Location: Baden, AG, CH; Perth, AU; Espoo, FI; York, PA, US
Introduction
The Junior Product Technical Support Engineer (m/f/d) provides technical expertise for Metso stirred mill technologies with a strong focus on operational support and performance improvement at customer sites worldwide. The role combines customer-facing technical support, operational data analysis, and collaboration with engineering teams to improve reliability, availability, and product performance of installed equipment.
The position is available in Baden (CH), Espoo (FN), York (USA), or Perth (AU), with Baden being the preferred location.
Technical Support & Customer Interface
* Provide technical support to customers and internal stakeholders regarding the operation,performance and maintenance of stirred mill equipment.
* Support plant operations through troubleshooting and technical assessments, working with seniorengineers to identify opportunities to improve equipment performance and availability.
* Participate in site visits to investigate technical issues, support commissioning activities andidentify improvement opportunities.
Technical Analysis & Continuous Improvement
* Analyse operational and process data to support performance assessments and identify potentialoptimisation opportunities.
* Conduct technical studies, root cause investigations and preliminary risk assessments related toequipment performance or failures.
* Develop and recommend technical solutions in collaboration with product engineering, serviceteams and suppliers.
Product & Engineering Collaboration
* Support engineering and product development teams with field feedback and operational insightsfrom installed equipment.
* Contribute to continuous product improvement initiatives and internal technical projects.
* Maintain technical documentation and product data within the PLM environment throughout theproduct lifecycle.
Who you are
* Bachelor’s degree in Mechanical Engineering, Process Engineering, Metallurgical Engineering, Mechatronics or a comparable technical discipline.
* First professional experience, internships or student projects in mining, minerals processing, cement or heavy industry are an advantage.
* Solid technical understanding of industrial equipment and mechanical systems.
* Strong analytical mindset with the ability to work with operational and process data.
* Structured, solution‑oriented approach and strong problem‑solving skills.
* Good communication skills and ability to collaborate with international customers and cross‑functional teams.
* Confident use of MS Office, particularly Excel; exposure to engineering tools or PLM systems is a plus.
* Fluency in English; additional languages are an advantage. Willingness to travel internationally (approx. 20%).
What’s in it for you
* An opportunity to join a global technology leader in the mining and minerals processing industry.
* A technically challenging role with exposure to international customers and large-scale industrial installations.
* Flexible working conditions including hybrid work options.
* Continuous learning and professional development through training programs and internal career opportunities.
* Anual Bonus linked to business and individual performance.
* Collaboration within an international network of engineering and technical experts.
* Opportunity to work with advanced grinding technologies and contribute to improve theperformance of major mineral processing operations worldwide.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
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