JOB PURPOSE
An exciting opportunity exists for a world-class Residence Host to join our newly created luxury travel brand, “Explora Journeys”. Under the direction of the Residence Manager, the Residence Host provides personalized and exceptional service to each guest, anticipating their needs and ensuring maximum satisfaction.
KEY ACCOUNTABILITIES
1. Provides personalized, varied, and professional guest service, akin to a world-class butler service;
2. Greets guests upon arrival and assists them in settling into their Residence;
3. Assists guests with all needs during their stay, including bookings, packing and unpacking, laundry delivery, and Residence decoration;
4. Offers concierge services and accompanies guests on excursions if requested;
5. Observes guests’ routines to anticipate needs and ensure maximum satisfaction;
6. Collaborates closely with the Suite Host responsible for the specific Residence, sharing duties and guest care;
7. Ensures the highest service standards are met, exceeding guest expectations;
8. Shares responsibilities for cleaning and maintenance of the residence with the Suite Host.
QUALIFICATIONS (skills, competencies, experience)
* Fluent in English, both oral and written. Additional European languages (Italian, Portuguese, German, Spanish, French) are advantageous;
* Diploma or degree from an internationally recognized hotel school;
* Minimum of 3 years’ experience in a similar role within luxury hotels or resorts;
* Experience on a cruise ship is preferred;
* Proficient in computer literacy;
* Excellent communication and interpersonal skills;
* Flexible with outstanding customer care skills.
VISA REQUIREMENTS (if any)
Possess a valid passport and seaman book.
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