Job description
As the ERP Program Manager / Business Analyst, you will lead and support the implementation and optimization of Microsoft Dynamics 365 Finance & Operations (F&O) within a fast-paced and evolving sports industry environment. You will act as the key liaison between business stakeholders and technical teams, ensuring that the ERP system aligns with operational goals across finance, supply chain, human resources, and event management.
* Lead end-to-end ERP projects/Change requests involving Microsoft Dynamics 365 F&O, from planning to go-live and post-implementation support
* Gather, analyze, and document business requirements across departments such as finance, warehouse, shipping, and human resources
* Translate business needs into functional specifications aligned with D365 F&O capabilities
* Coordinate cross-functional teams, including internal stakeholders and external implementation partners
* Manage project timelines, budgets, risks, and deliverables
* Oversee testing phases (UAT, integration, regression) and ensure issue resolution
* Drive user adoption through training, documentation, and change management initiatives
* Monitor system performance and propose continuous improvements tailored to the sports industry’s unique needs
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