Specialist - Electronic MonitoringJob Title: SpecialistSalary: competitiveHours: Full-time (100%), 42 hours per week (standard office hours, with some flexibility), unlimited 25 days annual holiday, plus local legal bank holidays. An additional day off on your NowIf you re by meaningful work, strong customer and continuous learning, this role is for you. Help deliver technology makes a real difference in public safety while building trusted with key customers across Switzerland.Company Overview:Buddi is a fast-paced, high-growth UK based technology company is a global leader in the design, manufacture and supply of equipment to the Criminal Justice Sector around the has a long-standing contract for its supply within Switzerland, and this is managed from X in has hubs, such as we have in Lausanne, Switzerland in many other parts of the world where is necessary and improves the quality of our delivery and customer s parent company, Big Technologies PLC, is listed on the UK stock market and provides the financial resources and stability for the company to expand the supply of the equipment to new areas. Europe is a particular area for such Overview:As the Specialist, you will join a small team X and support our contract delivery within Switzerland. You may also support our wider in the region.Fluency, written and verbal, in both the German and English language is a necessary requirement to support our Cantonal customers in Switzerland. Any other level, would be beneficial though not X office you will manage the stock of equipment, including in country logistic supply via the postal service and provide the first line of direct customer support, whether through telephone or email engagement.Alongside the day-to-day conducted from X there will be a necessity for some X customer offices within Switzerland, specifically those are German speaking, for face-to-face meetings and delivery of some X the equipment and software. Training will predominantly be supplied in Lausanne however it may also be preferable to Buddi s UK office will help in identifying and nurturing good practice, helping maintain strong customer and ensuring we meet and exceed our service delivery Responsibilities:Provide support to help customers meet their Electronic Monitoring (EM) objectives, including timely and equipment deliveries and technical advice.Support the delivery of training and knowledge sharing sessions, both upon request and by identifying areas for improvement.Support the completion of contractual such as the management of SLAs, KPIs, and the delivery of regular performance in regular account management meetings, capturing customer feedback and driving continuous service enhancements.Contribute to wider business development activities including supporting new customer Skills & Experience:Fluency in German and proactive, positive with a passion for customer support and personal verbal and written learner with the ability to understand and then explain Buddi s products and services.Excellent to detail, particularly in billing and accuracy.Competency with office-based IT tools and software ( Microsoft Office suite)Eligibility to work in Switzerland.Desirable Skills:Previous experience in direct customer supplies its equipment to criminal justice agencies, therefore security, confidentiality and security vetting are contractual necessities.Willingness to achieve any available high-level security vetting is required.Compliance with all security and confidentiality requirements, whether from X our customers, is a you re about customer success, detail-oriented, and eager to contribute to a high-performing team, we d love to hear from you. jid51d884caen jit0206aen jpiy26aen