Job Description
* Continuously monitor support workflows performance to identify opportunities for improvement and optimize operations across the department and stakeholders.
* Designs, drive and implements intelligent solutions to streamline support and technical operations across the department.
* Foster an automation mindset and look for improvements in teams' daily tasks to reduce manual work and fasten the resolution.
* Define and promote good practices in terms of code development, review, integration and deployment ; in order to strengthen the scalability of our maintained applications and reduce our technical debt.
* Contribute to the successful delivery of the service's objectives
* Explore and promote innovative technologies
* Organize and plan future migrations related to support workflows and process improvements.
* Foster collaboration with the departments that are stakeholders to your team
Qualifications
* Educational background: Bachelor's or Master's degree in Computer Science or a related field
* At least 5 years of experience at Swissquote (or equivalent company)
* Ability to work autonomously with strong self-management skills.
* Open-minded individual with the ability to challenge and rethink existing processes.
* Automation-driven mindset with the ability to implement efficient solutions, considering automation not just iteratively but with a more strategic and thoughtful approach.
* Strong interpersonal skills, with a commitment to maintaining and fostering positive relationships across teams.
* Strong interest in the financial world and banking sector
* Proficiency in SQL and scripting languages such as Python, Perl, and Bash
* Good knowledge of Atlassian tools, particularly Jira
* Experience with PagerDuty, Nagios or similar monitoring systems
* Experience with Kibana or comparable log visualization and analysis platforms
* Solid analytical and problem solving abilities
* Knowledge of artificial intelligence and its applications is considered a plus
Additional Information
S Q2