The Company: At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
Process Automation Analyst
Working model – hybrid from Switzerland (Chiasso)
Team – you will join the new Automation department.
Level – Professional
Location – Chiasso, Switzerland
Contract – Permanent – full-time (EUR 36 h/week)
What Your Impact Will Be
* Find process problems. Work closely with teams everywhere, operations, finance, customer support, and sales to understand how daily tasks are completed. Identify time‑consuming steps like manual data entry or switching between tools, and highlight areas that can be improved.
* Simplify and automate workflows. You will not just make old processes faster—you will help redesign them to be smarter and more efficient. You will use tools like Lean, Six Sigma, process mapping, or BPMN to find the best solution.
* Apply AI and automation. You’ll look for places where AI tools (such as OpenAI or Google Gemini) or automation platforms (like n8n or RPA tools) can replace manual steps. You create high‑level designs that developers can quickly build.
* Measure and prioritize. Use data (such as task volume, time required, number of errors, or costs) to decide which improvements will have the most value. Present clear summaries that show the benefits of each automation.
* Engage with stakeholders. Work with business teams to explain the technology in simple terms, support testing and rollout, and ensure everyone understands the changes.
* Create clear documentation. Describe how processes work today, and how they will work after automation. Write clear instructions and create dashboards, so both new team members and auditors can quickly understand the improvements.
* Promote automation across the company. Help train other employees who want to build automations, share success stories, and support a culture of innovation.
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